Responsible gambling at Bally Casino UK
Play for fun
Gambling with us is for adults aged 18 and over. If it starts to affect your money, health or relationships, stop playing and reach out for support instead of chasing losses.
Tools in your account
You will find every control in the Responsible Gaming area of My Account.
| Tool | What it does |
|---|---|
| Deposit or net deposit limit | Caps what you deposit, or deposits minus withdrawals, per day, week or month. One financial limit can be active at a time. |
| Session reminder | Lets you know how long you have been playing without ending the session. |
| Session limit | Stops play when your chosen time runs out, and wagering stays paused until the period ends. |
| Account Cool Off | Locks your account for a break of 24 hours up to six weeks. |
| Self-exclusion | Closes access to your account for six months up to five years. |
Limits and cool-off periods cover the account where you set them. A confirmed cool-off cannot be ended early. When a self-exclusion period is over, your account does not reopen by itself, so contact our Customer Support team if you want to return.
Wider support
GamStop is a free national scheme. Once you join, every online gambling business holding a British licence blocks you for a period of six months up to five years. It cannot be cancelled during the period you choose and stays in place afterwards until you ask for it to be lifted.
We also take part in GamProtect, a scheme run by operators for cases where serious risk of harm is identified during a safer-gambling conversation. You cannot sign up to it yourself.
The National Gambling Helpline from GamCare offers free, confidential advice day and night on 0808 8020 133. BetBlocker is free software you can install to block gambling sites on your devices. If anyone is in immediate danger, call the emergency services.
Signs to watch for
It may be time for a break if you are spending more than you can afford, playing to win back losses, borrowing money to gamble, or feeling anxious or guilty about it. Our self-assessment also asks about your health, household finances and whether people close to you are worried.